|
|
 |
 |
|
|
||
RETURN POLICY
A
15 Day return policy gives you
plenty of time to consider your purchase. As long as the item is returned in "new,
unaltered and unused condition" (defined below) we will accept
the return and issue a refund in the form of a store credit or cash credit.
It’s that simple...
Our definition of "new, unaltered and
unused condition" is:
Any item being returned must
be:
- without showing signs of wear or damage in any way
- without having been engraved, altered, resized (by a jeweler other than
us)
- within 15 calendar days of the ship date
- must not be a special order or a custom order (such as an engraved item)
- in compliance with our return shipping requirements (defined in below)
- or unless noted that it can not be returned or has a different return
policy time period other that 30 days noted in that item’s particular item
description.
If an item is received damaged or is
incorrectly shipped by us please contact
Customer Support no later than
5 business days after receipt. Customer Support will contact you
to schedule any appointment to discuss and remedy the issue.
If
at the time you are receiving the item there is
extensive damage to the box,
refuse delivery and
contact
Customer Support
immediately. Items that are defective and shipped from us or
items that you did not order but received from us
will qualify for store credit of
a cash refund.
TYPES OF REFUNDS:
Store Credits: We'd love to
continue to have you as part of our family, so whenever possible we prefer to
issue you a store credit in the amount of the original purchase price. Sometimes
we can even consider waiving
your additional fees (except for shipping fees).
Cash Credits: In the
event that a store credit is not possible we can issue you a cash credit. Funds
for this cash credit will be issued in the original form of payment received,
except for money orders and
cashier’s checks which will returned via company check. Your refund amount will
be in the amount of your purchase price, minus shipping, handling, gift
packaging, or other charges applied for your order.
*** Please keep in mind
that in either case a 25% restocking fee
may apply. Additionally in the
case where you return the same item
twice (2 times) within a
30 calendar day period from your
shipping date, a 25% restocking fee will
apply.
Preparing to Return an Item
Return Shipping Requirements
Preparing your item to be returned is easy. Just follow these steps:
1. Obtain a Return For Inspection (RFI) number. This is easily done by contacting Customer Support and requesting an RFI number. Take this number down.
2. Package Your Item. Securely package your item for shipment using comparable packing material as it was shipped with. Make sure to all the original packaging and collateral material including the packing list and invoice (or a copy of the original invoice).
3. Labeling the Box. Make sure to label the box with the Return For Inspection (RFI) number. DO NOT make reference to Ace Jewelers of Las Vegas or the contents of the shipment. This is asked for security reason.
4. Insure and Ship Your Item. Based on the value of your invoice, use the reference below to know which carrier to use.
Less than $500 You can ship it via any carrier. Be sure to ship your item fully insured (insured for the full value of the item as listed on your invoice), and request a return receipt for confirmation that your shipment has reached its destination.)
More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached us.* (UPS® will not insure merchandise over $500.)
Once your item is received
at our facility our team will examine the item to make sure that the item
qualifies for a refund. In order for your item to qualify for a refund, all the
above mentioned steps and procedures must be followed. If you do qualify for a
refund, processing time takes 3-5 business days. You will be notified via email
with our results.
Ace Jewelry of Las Vegas is not responsible for merchandise that it does not
actually receive or that is not returned in accordance with these terms. Please
contact our
Customer Support
if you have any questions or concerns.